At NIVI ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information whenever you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

We may collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
Shipping and billing address
Order details
Any additional information you choose to share while contacting our customer support

Payment Information

All payments made on the NIVI website are securely processed through trusted third-party payment gateways.

NIVI does not store your debit card, credit card, UPI, net banking credentials, or other sensitive payment information.

B. Information We Receive from Third Parties

If you interact with us through platforms such as Instagram, Facebook, Google, or other partner services, we may receive information such as:

Public profile information
Contact details (where permitted)
Preferences based on your platform privacy settings

C. Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on our website
Click behaviour
Cookies and similar technologies

This information helps us improve your browsing experience and website performance.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders.
Provide order confirmations and shipping updates.
Respond to customer enquiries and support requests.
Improve our website, products, and customer experience.
Personalise your shopping experience.
Prevent fraud and maintain website security.
Comply with legal and regulatory obligations.
Send promotional emails, offers, or newsletters only if you have chosen to receive them.

3. Sharing of Information

Your privacy is important to us.

We never sell, rent, or trade your personal information.

We may share your information only with trusted third parties who help us operate our business, including:

Payment gateway providers
Courier and logistics partners
Website hosting providers
Analytics providers
Marketing and email service providers

These partners receive only the information necessary to perform their services and are expected to maintain appropriate confidentiality and security standards.

We may also disclose information where required by applicable law or to protect our legal rights.

4. Cookies

Our website uses cookies and similar technologies to:

Improve website performance.
Remember your preferences.
Analyse website traffic and visitor behaviour.
Display relevant advertisements and offers.

By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy.

You may disable cookies through your browser settings; however, certain website features may not function properly.

5. Your Rights & Choices

You have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate information.
Request deletion of your personal information, where legally applicable.
Unsubscribe from marketing communications at any time using the "Unsubscribe" link included in our emails.
Manage certain tracking technologies through your browser settings.

To exercise any of these rights, please contact us at:

Email: contact@houseofnivi.in

6. Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

Secure servers
Encryption where appropriate
Restricted system access
Password-protected systems
Regular security practices

While we take reasonable steps to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

Process and fulfil your orders.
Provide customer support.
Comply with legal and regulatory obligations.
Resolve disputes.
Enforce our policies and agreements.

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Third-Party Links

Our website may contain links to third-party websites or services.

NIVI is not responsible for the privacy practices, content, or policies of these external websites. We encourage you to review their privacy policies before providing any personal information.

9. User-Generated Content

If you voluntarily submit reviews, comments, photographs, or other content on our website or social media platforms, that information may become publicly visible.

Please ensure that you only share content you are comfortable making public.

10. Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that personal information belonging to a minor has been collected, we will take reasonable steps to delete it promptly.

11. Business Transfers

If NIVI undergoes a merger, acquisition, restructuring, or sale of business assets, your personal information may be transferred as part of that transaction, subject to applicable privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be published on this page, and where appropriate, significant changes may also be communicated through email or other suitable channels.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, we're here to help.