Terms & Conditions

Welcome to NIVI. These Terms & Conditions govern your access to and use of our website, products, and services. By browsing our website or placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. General Information

NIVI designs and offers thoughtfully handcrafted jewellery made using natural gemstones, 925 sterling silver, precious metals, beads, and other carefully selected materials.

Our collections may evolve over time as we introduce new designs, product categories, and limited-edition collections. We reserve the right to modify or discontinue any product without prior notice.

2. Eligibility

To place an order with NIVI, you must:

  • Be at least 18 years of age, or have the consent of a parent or legal guardian.
  • Provide accurate, complete, and up-to-date personal, shipping, and payment information.

By placing an order, you confirm that the information provided is correct.

3. Product Information

We make every effort to ensure that all product descriptions, specifications, pricing, and photographs are presented as accurately as possible.

As our jewellery is handcrafted and many of our pieces feature natural gemstones:

  • Slight variations in colour, texture, inclusions, shape, or finish may occur.
  • Every natural gemstone is unique, and no two pieces are exactly alike.
  • These natural variations are characteristics of genuine materials and are not considered defects.

While we strive to display product colours accurately, actual colours may vary slightly depending on your screen or device settings.

4. Pricing & Payments

All prices are displayed in Indian Rupees (INR) unless stated otherwise.

Payments are securely processed through trusted third-party payment gateways.

NIVI reserves the right to:

  • Update product prices without prior notice.
  • Correct pricing or typographical errors.
  • Modify or discontinue products at any time.

5. Shipping & Delivery

We currently ship across India and selected international destinations.

Delivery timelines may vary depending on:

  • Your delivery location.
  • Courier partner availability.
  • Public holidays.
  • Customs clearance for international orders.

Applicable shipping charges, if any, will be displayed during checkout before payment.

6. Returns, Exchanges & Refunds

Customer satisfaction is important to us.

Our policies regarding returns, exchanges, cancellations, and refunds are outlined in our dedicated Returns, Exchanges & Refunds Policy.

We encourage you to review that policy before placing your order, as it contains complete details regarding eligibility, timelines, replacements, refunds, and size exchanges.

7. Product Care

Proper care helps preserve the beauty and longevity of your jewellery.

We recommend following the care instructions provided with your purchase.

Damage resulting from misuse, accidental damage, improper storage, chemical exposure, unauthorized repairs, or failure to follow recommended care instructions is not covered under our Returns, Exchanges & Refunds Policy.

8. Intellectual Property

All content available on the NIVI website, including but not limited to:

  • Product designs
  • Images
  • Logos
  • Graphics
  • Videos
  • Written content
  • Branding elements

is the exclusive property of NIVI and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission from NIVI.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you agree to the practices described in our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted under applicable law, NIVI shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • The use or inability to use our website.
  • The purchase or use of our products.
  • Delays in delivery caused by third-party courier services.
  • Temporary interruptions or technical issues affecting our website.

Nothing in these Terms limits any rights available to consumers under applicable law.

11. Force Majeure

NIVI shall not be held responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government restrictions
  • Labour strikes
  • Technical failures
  • Courier disruptions
  • Power outages

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Mumbai, Maharashtra, unless otherwise required under applicable law.

13. Changes to These Terms

NIVI reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon being published on our website. We encourage you to review these Terms periodically to stay informed of any updates.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: contact@houseofnivi.in

We will be happy to assist you.