Return & Refund Policy

At NIVI, we take great pride in offering quality, handcrafted jewellery. While every product is carefully packed, if something goes wrong, we’re here to help.

1. Eligibility for Return

We accept returns only in the following cases:

  • The item delivered is damaged or defective, or

  • You received a wrong item

No other reasons are eligible for return.

2. Mandatory Unboxing Video (Required for All Returns)

To process your return request, you must provide an uncut unboxing video that clearly shows:

  • The unopened package

  • The entire unboxing process

  • The damaged or incorrect product as received

Please send the video within 48 hours of delivery to:
📧 contact@houseofnivi.in

Returns without proper unboxing video proof will not be accepted.

3. Return Conditions

For your return to be eligible:

  • The product must be unused, unworn, and in original packaging

  • You must contact us within 48 hours of receiving the order

  • Email must include your order number and proof of purchase

If these conditions are not met, the return cannot be processed.

4. Return Shipping Cost

  • If your return is approved (due to damage or wrong item), NIVI will pay for the return shipping.

  • If the issue does not fall under our return policy, the return request will be declined.

5. Refunds & Replacements

Once we receive and verify your return along with video proof:

  • We will send a replacement (if stock is available), or

  • We will issue a full refund to your original payment method

Refunds are processed within 5–7 business days after approval.

6. Non-Returnable Situations

We cannot accept a return if:

  • The product is not damaged or incorrect

  • No valid unboxing video is provided

  • The product has been used, altered, or is missing packaging

  • The request is made after the 48-hour window

7. Order Cancellation Policy

When you place an order, you enter a legally binding agreement to purchase.

  • Order cancellations are allowed only if mentioned on our website.

  • Approval of cancellation requests is at our sole discretion.

  • We may request additional information before approving a cancellation.

After receiving the product:

  • You may request a return or refund only if the product does not match the description.

  • Refund requests must be made within 3 days of the transaction (or as mentioned on the website).

Approval of refunds will be determined based on the details and proof provided.