Return & Refund Policy

At NIVI, every piece of jewellery is thoughtfully handcrafted, carefully inspected, and securely packed before it reaches you. We sincerely hope you love your purchase. However, if something isn't right, we're here to help and make the process as smooth as possible.

1. Returns & Exchanges

We gladly accept returns or exchanges in the following situations:

  • You receive a damaged or defective product.
  • You receive an incorrect item.
  • The size of your jewellery is incorrect or doesn't fit as expected (where applicable).

If your request falls under any of the above situations, please contact us within 48 hours of receiving your order.

Email: contact@houseofnivi.in

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product and its packaging

This helps us resolve your request quickly and efficiently.

2. Size Exchange (Where Applicable)

We understand that finding the perfect fit online isn't always easy.

If the size of your jewellery doesn't fit as expected, we're happy to offer a one-time size exchange, wherever applicable.

To be eligible:

  • The jewellery must be unused and unworn.
  • It must be returned in its original packaging.
  • The exchange request must be made within 48 hours of delivery.

For approved size exchanges, the customer is responsible for shipping the original product back to us. NIVI will ship the exchanged jewellery to you at no additional cost.

3. Return Conditions

To be eligible for a return or exchange:

  • The jewellery must be unused, unworn, and in its original condition.
  • All original packaging, tags, and accessories must be included.
  • The request must be submitted within 48 hours of delivery.

Products showing signs of wear, misuse, alteration, accidental damage, or missing original packaging will not be eligible for return or exchange.

4. Refunds & Replacements

Once we receive and inspect the returned jewellery:

  • We will first offer a replacement, subject to product availability.
  • If a replacement is unavailable, a full refund will be issued to your original payment method.

Approved refunds are initiated within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Natural Gemstones

Every NIVI piece featuring gemstones is crafted using natural gemstones.

As each gemstone is created by nature, slight variations in colour, texture, inclusions, and patterns are natural characteristics that make every piece unique. These natural variations are not considered defects and therefore are not eligible for return or exchange.

6. Return Shipping

If your return is approved because:

  • You received a damaged or defective product, or
  • You received an incorrect item,

NIVI will bear the return shipping cost.

For approved size exchanges, the customer is responsible for shipping the original jewellery to us, while NIVI will bear the shipping cost of sending the exchanged jewellery back.

7. Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. If you need any assistance after receiving your order, please get in touch with us and our team will be happy to guide you through the available options.

8. Need Assistance?

If you have any questions about your order, we're always happy to help.

Email: contact@houseofnivi.in

Our team will assist you throughout the process and work towards a fair and timely resolution.

A Note from NIVI

We believe exceptional jewellery deserves exceptional care—even after it reaches you. Thank you for placing your trust in NIVI. We look forward to being a part of your journey.