At NIVI, every piece of jewellery is thoughtfully handcrafted, carefully inspected, and beautifully packaged before it begins its journey to you. We work with trusted courier partners to ensure your order arrives safely and in excellent condition.
1. Order Processing
Every NIVI piece is prepared with care before dispatch.
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working business day.
During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer. If there is any significant delay, we will keep you informed.
2. Shipping & Delivery
We currently ship across India using reliable courier partners.
Estimated delivery timelines are:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Locations: Up to 14 business days
Please note that these are estimated delivery timelines and may vary depending on your location and courier operations.
3. Shipping Charges
Applicable shipping charges, if any, will be clearly displayed during checkout before your payment is completed.
From time to time, NIVI may offer complimentary shipping as part of promotional offers or special campaigns.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email or message containing your shipment tracking details.
You can use the tracking information to monitor the progress of your delivery.
5. Delivery Delays
While we work closely with our courier partners to ensure timely delivery, unforeseen delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Public holidays
- Operational delays
- Natural disasters
- Government restrictions
- Courier network disruptions
We appreciate your patience and understanding in such situations.
6. Shipping Address
Please ensure that your shipping address and contact details are complete and accurate before placing your order.
NIVI cannot be held responsible for delays or failed deliveries resulting from:
- Incorrect or incomplete shipping addresses
- Incorrect contact information
- Unavailability of the recipient during delivery attempts
If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.
7. Damaged Shipment
If your package appears visibly damaged at the time of delivery, or if you believe your order has been damaged during transit, please contact us within 48 hours of receiving your order.
Please share:
- Your order number
- Clear photographs of the package and the product
- A brief description of the issue
Our team will review the matter promptly and assist you in accordance with our Returns, Exchanges & Refunds Policy.
8. International Shipping
We currently ship across India.
For international shipping enquiries, please contact us before placing your order. Availability, shipping charges, customs duties, taxes, and delivery timelines may vary depending on the destination country.
9. Need Assistance?
If you have any questions regarding your shipment or delivery, we're always happy to help.
Email: contact@houseofnivi.in
Our team will be glad to assist you throughout your order journey.
A Note from NIVI
Every order we send carries more than jewellery—it carries our craftsmanship, care, and commitment to quality. Thank you for placing your trust in NIVI. We look forward to delivering something truly meaningful to you.